Take Control - Black screen/no mouse input

Modified on Fri, 26 Jul at 11:22 AM

Take Control (MAC) - Agent is connected, but cannot interact with the target machine.

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  1. System Preferences>privacy and security

  1. Accessibility - accessibility is for mouse/keyboard input

    • Click the "+" icon, and navigate to "/downloads/Mac Support/'remote support applet.exe'" to apply permissions to the Take Control applet:
  2. Screen Recording (or "screen recording and audio recording") - Screen recording is for video output
    •  
      Click the "+" icon, and navigate to "/downloads/Mac Support/'remote support applet.exe'" to apply permissions to the Take Control applet:
  3. Full disk access - to avoid entering credentials in mac which can be weird

    • Click the "+" icon, and navigate to "/downloads/Mac Support/'remote support applet.exe'" to apply permissions to the Take Control applet:

Changing these preferences manually will reload the remote session for each toggle. 

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